J0702TSD

Corporate Training Management

A position involved in the creation, development, delivery, and evaluation of technical training curricula and staff producing a complete package of live delivery, Web based, and computer based training materials. 

QUALIFICATIONS

‡        Dynamic Curriculum Design	‡        Effective Writing/Presentation Abilities
‡        Operations / Organization / Planning	‡        Strong Computer and Network Background
‡        Analysis of Employee/Corporate Needs	‡        CBT/Web/Live Presentation Skills
‡        Client/Employee Evaluations	‡        Create/Measure Objectives
‡        Program Evaluation	‡        Cost/Budget/Time Management

ACHIEVEMENTS

Created, developed and delivered technical training presentations for international high-tech companies.  Researched, designed, developed and delivered complete progression training presentations and workshops utilizing a variety of delivery processes.  Conducted technical programs and seminars involving TCP/IP, Internet, VPNs, IP Telephony, ATM, Frame Relay, Unix Systems and Applications, and Sales Methodologies.  RESULTS: Customers increased product sales, enhanced client loyalty, expanded technical skills, and improved employee morale and retention.

Managed training and development of new instructors.  Process involved a train-the-trainer development program including delivery styles, instructor logistics, customer service, problem prevention and solving issues, communication, use of training aids, audio visual support equipment, training manuals and materials.  RESULTS:   Improved quality, consistency, and reliability of training program delivery.  Increased customer service, improved staff morale, and enhanced team building for training staff.

Managed the Internet Operations Group for a statewide Internet regional network.  Lead a team of network analysts responsible for the operations of a network connecting over 200 sites and 25,000 nodes in the state of North Carolina.  RESULTS: This network was a leading regional network in the Internet community and a test bed for innovations in network protocol development and operations procedures.

Established network management procedures for the corporate Intranet of an international cable corporation.  Designed and implemented the network management system monitoring the corporation's global network from the central Network Operations Center.  Network outages were detected within seconds and trouble reports generated immediately.  An automatic pager system notified on-call technicians.  RESULTS: Network downtime was greatly reduced resulting in improved performance of corporate scheduling and billing applications that ran on the network.   Employees perceived the network as a valuable asset in completing their job functions.

EXPERIENCE

Senior Member of Technical Staff

Hill Associates, Inc., Burlington, VT                                                                                                  1999 Æ 2002

Designed, developed, and presented standalone and curricula oriented data communications courses to the Telecommunications industry.  Topics included TCP/IP and the Internet, VPNs, VoIP, ATM, Frame Relay, SONET, LANs / MANs / WANs, Wireless, and Basic Telecommunications.  Principal clients included major Internet service providers, long distance carriers, incumbent local exchange carriers, and equipment vendors.

Contract Instructor / Course Developer                                                                                              1994 Æ 1999

Learning Tree International, Reston, VA

Presented live hands-on workshops to technical professionals in the US and abroad covering the administration of the Internet and corporate TCP/IP networks and the administration of Unix systems.  Created and developed materials for computer based training covering the same subjects.

Technical Staff Member                                                                                                                                1997 Æ 1999

Los Alamos National Laboratory, Los Alamos, NM                       

Managed the computing and network environment for a large multi-national scientific research group. Increased performance of the LAN and eliminated bottlenecks by migrating to a switched fast-ethernet technology.  Enhanced security by revising user policies and procedures and implementing network firewall technologies.

Private Contractor                                                                                                                                           1994 Æ 1996

Telecommunications, Inc., Denver, CO                   

Designed and implemented a network monitoring and analysis system for the corporate Intranet. This system detected network failures, issued trouble tickets, notified on-call technicians, and provided escalation procedures.  Managed the corporation's DNS database and IP address allocations. Installed the first corporate firewall.

Manager of Internet Operations                                                                                                               1983 Æ 1994

MCNC, Research Triangle Park, NC                                                     

Managed the staff responsible for the operations of an Internet regional network connecting over 200 universities, corporations, research organizations and schools in North Carolina. Created procedures for monitoring and troubleshooting the network, communicating with network managers at the sites, and interfacing with the Internet backbone service provider. Wrote grant proposals for funding from the state and federal governments.

EDUCATION/ADVANCED TRAINING

Graduate Course Work	University of New Mexico	Los Alamos, NM
B.S. Physics	University of Notre Dame	Notre Dame, IN

AFFILIATIONS

American Society of Training and Development (ASTD)